Terms of Service

Please read these Terms of Service ("Terms") carefully before using the website at innowrap.com or engaging Innowrap Technologies Private Limited ("Innowrap," "we," "us" or "our") for any service. By accessing our website or entering into a service agreement with us, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using our website and services, you confirm that you are at least 18 years old, have the legal authority to enter into these Terms (including on behalf of any company or organisation you represent), and agree to comply with all applicable laws and regulations.

2. Services

Innowrap provides software development, mobile application development, web development, AI and machine learning solutions, digital transformation consulting, Salesforce implementation and staff augmentation services. The specific scope, deliverables, timelines and fees for any engagement are governed by a separate Statement of Work (SOW) or Service Agreement signed between Innowrap and the client.

These Terms of Service govern your use of our public website. Client engagements are governed primarily by the applicable SOW/Service Agreement, supplemented by these Terms where not otherwise addressed.

3. Intellectual Property

Our Website Content

All content on innowrap.com – including text, graphics, logos, images, case studies and code – is the intellectual property of Innowrap Technologies Private Limited and is protected by copyright and other applicable laws. You may not reproduce, distribute or create derivative works without our express written permission.

Client Project Deliverables

Intellectual property in custom software deliverables is assigned to the client upon full payment, as specified in the applicable Service Agreement. Innowrap retains the right to use general methodologies, frameworks, tools and know-how developed during engagements in future projects.

Third-Party Components

Our deliverables may include open-source components licensed under MIT, Apache 2.0 or similar licences. We disclose the use of such components in project documentation. Your obligations under those licences remain your responsibility.

4. Confidentiality

Innowrap treats all client information shared during the sales process and project delivery as confidential. We are happy to execute a mutual NDA before detailed discussions. Confidentiality obligations in signed Service Agreements supersede this section.

5. Payment Terms

Payment schedules, invoicing terms and late payment consequences are defined in the applicable Service Agreement. General principles include:

• Invoices are due within 30 days of the invoice date unless otherwise agreed
• Late payments may attract interest at 1.5% per month (or the maximum rate permitted by law, whichever is lower)
• Innowrap reserves the right to pause work on any engagement where payment is overdue by more than 15 days

6. Limitation of Liability

To the maximum extent permitted by applicable law:

• Innowrap's total liability for any claim arising from our services shall not exceed the fees paid by the client in the three months preceding the claim
• Innowrap shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data loss or business interruption, even if we have been advised of the possibility of such damages
• Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or any other liability that cannot be excluded by law

7. Warranties & Disclaimers

Our website and its content are provided "as is" without any warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose or non-infringement. We do not warrant that the website will be uninterrupted, error-free or free of viruses.

Warranties for software deliverables are addressed in the applicable Service Agreement, typically including a bug-fix warranty period of 30–90 days post-deployment for defects in our deliverables.

8. Termination

Either party may terminate a service engagement as specified in the applicable Service Agreement. Innowrap reserves the right to terminate access to our website for any user who violates these Terms. Upon termination, clauses relating to intellectual property, confidentiality, payment obligations and limitation of liability survive.

9. User Conduct

When using our website you agree not to:

• Transmit any content that is unlawful, harmful, defamatory, obscene or infringes third-party rights
• Attempt to gain unauthorised access to our systems or any third-party systems
• Use automated tools to scrape, crawl or harvest content from our website without permission
• Impersonate any person or entity or misrepresent your affiliation with any person or entity

10. Third-Party Links & Services

Our website may link to third-party websites. These links are provided for convenience and do not constitute an endorsement. We are not responsible for the content, privacy practices or accuracy of third-party sites. Our use of tools like Google Analytics and Tidio live chat is governed by their respective terms and our Privacy Policy.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra, India.

For disputes arising from service agreements, the applicable Service Agreement's dispute resolution clause governs. Innowrap and its clients agree to attempt good-faith resolution before initiating formal proceedings.

12. Changes to These Terms

We may update these Terms from time to time. The updated Terms will be posted on this page with a revised "Last updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the revised Terms.

13. Contact

For questions about these Terms, please contact:

Innowrap Technologies Private Limited
B1-604, Marathon Innova Corporate Centre,
Marathon NextGen Compound, Lower Parel,
Mumbai, Maharashtra – 400013, India
Email: hello@innowrap.com
Phone: +91 7021239589