Privacy Policy

Innowrap Technologies Private Limited ("Innowrap," "we," "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, use our services or communicate with us. Please read this policy carefully.

1. Information We Collect

Information You Provide Directly

• Contact information (name, email address, phone number, company name) submitted via our website forms, email or telephone
• Project requirements and business information you share during consultation calls or discovery meetings
• Payment and billing information for contracted services
• Career application data (resume, cover letter, professional history) if you apply for a role at Innowrap

Information Collected Automatically

• IP address, browser type, device type and operating system
• Pages visited, time spent on pages and referring URLs
• Cookie identifiers and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries, proposals and service requests
• Deliver and manage contracted software development and consulting services
• Send transactional communications related to projects (status updates, invoices, deliverables)
• Send marketing communications about our services, case studies and events – only where you have given consent or where permitted by applicable law
• Improve our website, services and client experience through aggregate analytics
• Comply with legal obligations and enforce our agreements

3. Legal Basis for Processing (GDPR)

For individuals in the European Economic Area (EEA) or UK, we process your personal data on the following legal bases:

• Contract performance: Processing necessary to deliver services you have engaged us for
• Legitimate interests: Responding to enquiries, improving our services and direct marketing to existing clients
• Consent: Marketing communications to new prospects; use of non-essential cookies
• Legal obligation: Compliance with applicable laws including tax and financial regulations

4. Sharing Your Information

We do not sell, rent or trade your personal information to third parties. We may share information with:

• Service providers: Cloud hosting, CRM, email delivery and analytics vendors who process data on our behalf under Data Processing Agreements
• Business partners: Where required to deliver a project involving a technology partner (e.g., Salesforce, KPMG), with your knowledge
• Legal authorities: Where required by law, court order or regulatory requirement
• Business transfers: In connection with a merger, acquisition or sale of all or part of our business

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. Specifically:

• Client project data: retained for 7 years after project completion (for legal and audit purposes)
• Marketing enquiries: retained for 3 years from last contact
• Website analytics: aggregated, anonymised data retained indefinitely; individual-level data retained for 26 months
• Job applications: retained for 12 months after the position is filled

6. Cookies

Our website uses cookies to improve your experience. We use:

• Strictly necessary cookies: Required for the website to function (session management, security). These cannot be disabled.
• Analytics cookies: Used to understand how visitors use our website (e.g., Google Analytics). These are set only with your consent.
• Marketing cookies: Used to show relevant content and track campaign performance. Set only with your consent.
• Live chat cookies: Our Tidio chat widget sets cookies to maintain your session. By using the chat, you consent to these cookies.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data ("right to be forgotten") in certain circumstances
• Restriction: Request that we restrict processing of your data while a dispute is resolved
• Portability: Request your data in a machine-readable format
• Objection: Object to processing based on legitimate interests, including direct marketing
• Withdraw consent: Where processing is based on consent, you may withdraw at any time

To exercise any of these rights, please email us at hello@innowrap.com. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, destruction or alteration. These include encryption at rest and in transit, access controls, regular security assessments and staff training. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

Innowrap is headquartered in Mumbai, India. If you are located outside India, your information may be transferred to and processed in India. For transfers from the EEA/UK, we rely on Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms as required by GDPR.

10. Children's Privacy

Our website and services are not directed at children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us at hello@innowrap.com and we will delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will provide more prominent notice (e.g., a banner on our website or an email to registered contacts).

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Innowrap Technologies Private Limited
B1-604, Marathon Innova Corporate Centre,
Marathon NextGen Compound, Lower Parel,
Mumbai, Maharashtra – 400013, India
Email: hello@innowrap.com
Phone: +91 7021239589